At Angle Auto Finance, we are committed to being responsive to the needs of our customers and we seek to resolve any complaints as quickly as possible. We will never charge you to make a complaint to us, and we are committed to being fair and impartial when handling your complaint.
If you are dissatisfied with a service provided by us, you can make a complaint in any of the following ways:
When making a complaint, please include your name and contact details and the details of your complaint, to enable us to resolve it quickly where possible.
If you are experiencing financial hardship, you can contact our dedicated team in any of the following ways:
We do it through an environment that values innovation and learning, new technology and a passionate, driven team behind us.
We are committed to making our complaints process accessible to our customers. If you need assistance lodging a complaint or would like to appoint someone as an authorised representative to act on your behalf (such as a financial counsellor, legal representative, a family member, or a friend) please tell us.
When we receive a complaint, we will resolve the complaint on the spot where possible. Where this is not possible, we will:
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.