Question 1

What are your operating hours?

Accepted Answer

Monday to Friday between 8.30am and 5.30pm AEST.

Question 2

Who can help with me with a question about my Novated Lease?

Accepted Answer

If your Novated Lease is currently managed by a salary packaging provider, we recommend that you contact your salary packaging provider for information. If necessary your salary packaging provider will contact us for assistance.

If your Novated Lease is not currently being managed, please contact Angle Auto Finance on 1300 561 868.

Question 3

Can I sell my car while it’s still under finance?

Accepted Answer

Your car is held by us as security for the term of your loan or lease. So if you’re thinking about selling it, please call and talk to us so that we can understand your situation and discuss your options. Our Customer Care team is available on 1300 561 868 Monday to Friday from 8:30AM to 5:30PM AEST.

Question 4

Is comprehensive insurance required for my while my car is financed?

Accepted Answer

Yes. Comprehensive insurance is always required on the secured vehicle throughout the term of the loan or lease.   This means you need to make sure you renew it every year.

Question 5

How do I let you know that I can’t make this month’s payment?

Accepted Answer

Just call us on 1300 561 869,  email us on financialassistance@angleauto.com.au or submit a financial assistance request online here.

We know life can get in the way. So if you’re concerned about missing a payment, our customer care team will work with you to find a solution that suits.

Question 6

How do I request a statement?

Accepted Answer

Please call our Customer Care Team on 1300 561 868 who will be able to assist you over the phone or email us at customercare@angleauto.com.au.

Question 7

Where can I find my T’s & C’s?

Accepted Answer

Your T's and C's consist of the Details you signed, the General Terms or the Guaranteed Future Value General Terms (depending on the loan you have).

You can find a copy of the General Terms that apply to your Angle Auto Finance product, and a copy of the Guaranteed Future Value General Terms, on our website here.

You can also request a copy of your original contract and your T's and C's by emailing us at customercare@angleauto.com.au or calling us:

Phone:  1300 561 868

Office hours:  8:30am – 5:30pm (AEST)
                       Monday – Friday.

Question 8

How do I update my contact details?

Accepted Answer

It’s important that your contact details are up to date. If your contact details change please let us know by emailing us at at customercare@angleauto.com.au.

Question 9

How do I organise a payout figure?

Accepted Answer

We can provide you with a payout figure at any time during the life of your contract, however, paying out your loan early may incur additional fees and charges. Please call our Customer Care Team on 1300 561 868 who will be able to assist you over the phone or email us on customercare@angleauto.com.au.

Question 10

What do I need to do if I am moving interstate?

Accepted Answer

Please call our Customer Care Team on 1300 561 868 who will be able to assist you over the phone or alternately email us at customercare@angleauto.com.au. Please note, as soon as these details are available, you will need to supply us with a Certified copy of your new driver’s licence and certified copy of your new registration details obtained for the states motoring authority so our records can be updated with your most recent information.

Question 11

How can I get Financial Assistance?

Accepted Answer

If your circumstances have changed recently and unable to manage your loan repayments, we may be able to offer your financial assistance.

Financial assistance will be assessed on your individual needs with several options available. These options can be payment reduction for a period, deferral of your repayments for a short period of time, or setting up another flexible repayment option.

Please call our Financial Assistance Team on 1300 561 869 for a discussion on how we can best assist you, email us at financialassistance@angleauto.com.au or complete an application for assistance online.

Question 12

What if I have a complaint?

Accepted Answer

Please visit this page for more information on how to make a complaint.

Question 13

Where can I find the Target Market Determination?

Accepted Answer

Please visit this page. https://www.angleauto.com.au/importantdocuments

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