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Faq Faq

FAQs

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FAQs

What are your operating hours?

Monday to Friday between 8.30am and 5.30pm AEST.

Who can help with me with a question about my Novated Lease?

If your Novated Lease is currently managed by a salary packaging provider, we recommend that you contact your salary packaging provider for information. If necessary your salary packaging provider will contact us for assistance.

 

Can I sell my car while it’s still under finance?

Your car is held by us as security for the term of your loan or lease. So if you’re thinking about selling it, please call and talk to us so that we can understand your situation and discuss your options. Our Customer Care team is available on 1300 561 868 Monday to Friday from 8:30AM to 5:30PM AEST.

Is comprehensive insurance required for my while my car is financed?

Yes. Comprehensive insurance is always required on the secured vehicle throughout the term of the loan or lease.   This means you need to make sure you renew it every year.

How do I let you know that I can’t make this month’s payment?

Just call us on 1300 561 869 or email us.

We know life can get in the way. So if you’re concerned about missing a payment, our customer care team will work with you to find a solution that suits. 

How do I request a statement?

Please submit a request online here or call our Customer Care Team on 1300 561 868.

Where can I find my T&Cs?

Your T&Cs consist of the Details you signed, the General Terms or the Guaranteed Future Value General Terms (depending on the loan you have).

You can find a copy of the General Terms that apply to your Angle Auto Finance product, and a copy of the Guaranteed Future Value General Terms, on our website here

You can also request a copy of your original contract and your T&Cs by emailing us or calling us:

Phone: 1300 561 868

Office hours: 8:30am – 5:30pm (AEST)
                       Monday – Friday. 
How do I update my contact details?

It’s important that your contact details are up to date. If your contact details change please let us know by emailing us or call us on 1300 561 868.

How do I organise a payout request?

We can provide you with a payout figure at any time during the life of your contract, however, paying out your loan early may incur additional fees and charges. Please submit a request online here or call our Customer Care Team on 1300 561 868.

What do I need to do if I am moving interstate?

Please call our Customer Care Team on 1300 561 868 who will be able to assist you over the phone or alternately email us. Please note, as soon as these details are available, you will need to supply us with a Certified copy of your new driver’s licence and certified copy of your new registration details obtained for the states motoring authority so our records can be updated with your most recent information.

How can I get Financial Assistance?

If your circumstances have changed recently and unable to manage your loan repayments, we may be able to offer your financial assistance.

Financial assistance will be assessed on your individual needs with several options available. These options can be payment reduction for a period, deferral of your repayments for a short period of time, or setting up another flexible repayment option. 

Please call our Financial Assistance Team on 1300 561 869 for a discussion on how we can best assist you or complete an application for assistance online.

What if I have a complaint?

Please visit this page for more information on how to make a complaint.

Where can I find the Target Market Determination?

Personal Car Loan

Can I sell my car while it’s still under finance?

Your car is held by us as security for the term of your loan or lease. So if you’re thinking about selling it, please call and talk to us so that we can understand your situation and discuss your options. Our Customer Care team is available on 1300 561 868 Monday to Friday from 8:30AM to 5:30PM AEST.

Is comprehensive insurance required for my while my car is financed?

Yes. Comprehensive insurance is always required on the secured vehicle throughout the term of the loan or lease. This means you need to make sure you renew it every year.

How do I organise a payout request?

We can provide you with a payout figure at any time during the life of your contract, however, paying out your loan early may incur additional fees and charges. Please submit a request online here or call our Customer Care Team on 1300 561 868.

Novated Leasing

Who can help with me with a question about my Novated Lease?

If your Novated Lease is currently managed by a salary packaging provider, we recommend that you contact your salary packaging provider for information. If necessary your salary packaging provider will contact us for assistance.

What happens when I change employers?

You will need to notify your current salary packaging provider and find out which salary packaging provider your new employer uses. Once confirmed, you will need to provide the new provider with our contact details, and we’ll assist them with transferring your lease over. If your new employer does not offer salary packaging, you will need to make payments directly to Angle Auto Finance.

Business Car Loans

Is comprehensive insurance required for my while my car is financed?

Yes. Comprehensive insurance is always required on the secured vehicle throughout the term of the loan or lease. This means you need to make sure you renew it every year.

How do I request a statement?

Please submit a request online here or call our Customer Care Team on 1300 561 868.

What if I have a complaint?

Please visit this page for more information on how to make a complaint.

Electric Vehicles

What does EV stand for?

EV stands for electric vehicle, a vehicle powered entirely or mostly by electricity instead of a standard combustion engine.

What are the main types of electric vehicles?

The main types of electric vehicles include Battery Electric Vehicles (BEVs), Hybrid Electric Vehicles (HEVs), Plug-in Hybrid Electric Vehicles (PHEVs), and Fuel Cell Electric Vehicles (FCEVs). 

How does charging an EV work?

Charging involves taking energy from the grid or your home's supply and feeding it to your vehicle's battery. Charging can be done at home, work, or public charging stations.

What are the different levels of EV chargers?

EV chargers in Australia have different levels: Level 1 (AC charging), Level 2 (common wall-mounted charger), and Level 3 (DC charging, including ultra-rapid units).

How long does it take to charge an EV?

Charging time depends on the source and varies between different charging stations. A general guideline is to divide the size of your battery (kWh) by the power you're charging with (kW).

Do I need to use a specific charger for my EV?

Yes, for the most part. Certain manufacturers may use specific plugs, but many EVs use a Combined Charging System (CCS) DC plug, which is standardized.

What happens if I overcharge my EV?

You can't overcharge your EV; it will automatically stop charging when the battery is full.

How much does charging an EV cost?

Charging costs depend on your battery and location. Public charging can cost around 60c per kWh, while at home, it's about 20c per kWh. Public chargers may be free in some instances.

Are EVs cheaper to own?

Ownership costs vary, but EVs are becoming more affordable. State and federal subsidies, rebates, and incentives can make EVs amore cost effective option relative to a petrol vehicle.

What is a novated lease for an EV?

A novated lease allows you to pay for the vehicle and most of its running costs from your salary before tax comes out.

What is the FBT exemption for electric vehicles?

As of July 1, 2022, eligible electric vehicles are exempt from Fringe Benefit Tax (FBT), making novated leases an attractive option for employers.

How can I learn more about EV options with Angle Auto Finance?

Contact your local dealer or Angle Auto Finance for more information on EV options and financing.

Where can I find more information on electric vehicles?

Check out references such as Green Vehicle Guide ( greenvehicleguide.gov.au/)and Electric Vehicle Council  (electricvehiclecouncil.com.au/)for additional information.

EV Offer

HOW DO I TAKE UP AN EV OFFER?

Visit one of our dealers around Australia and ask them about the Angle Auto EV Finance offers.

HOW DO I FIND OUT IF I’M ELIGIBLE FOR THESE OFFERS?

The EV Perks offers apply from 12 April 2024 and excludes Government, Rental, and Novated Lease customers.

EV Perks Vouchers: Any customer financing a New, demonstrator and used Green Motor Vehicle will have the option to select from one of two EV Perks Vouchers at the time of submitting the application at the dealership. There is no limit on EV retail pricing.

CEFC 0.70% discount off the standard interest rate for an EV retail loan, must meet the below criteria:

  • New and demonstrator Green Motor Vehicles only
  • 12 – 84-month loan term
  • Loan to Valuation Ratio (LVR) below 150%
  • Total vehicle cost as per the dealer tax invoice of the Green Motor Vehicle MUST be equal to or less than $90,000 (Including GST)
HOW DO I CHOOSE AN EV PERKS VOUCHER?

You will select your preferred voucher at the dealership when completing your finance application with the Business Manager. Each customer has the choice of one voucher option only and can choose one of two options:

  1. Red Balloon voucher - To the value of $300 – Not exchangeable for cash – valid for up to 5 years.
  2. Evie Network voucher – $1000 in public charging credit – Not exchangeable for cash - valid for 12 months from activation date.
CAN I CHANGE MY EV PERKS VOUCHER SELECTION ONCE MY APPLICATION HAS BEEN SUBMITTED?

Unfortunately, no this isn’t possible. Please choose carefully as we are unable to change your selection once the application has been submitted. 

I DIDN’T SELECT EITHER EVIE OR REDBALLOON AT THE TIME OF SUBMITTING AN APPLICATION, CAN I REQUEST IT LATER?

Yes. Please call Angle Auto Finance Customer Care on 1300 561 868 - Monday to Friday, 8.30am to 5.30pm.

WHEN WILL I RECEIVE MY EV PERKS VOUCHER CODE FOR EVIE OR REDBALLOON?

You can expect to receive your voucher code inside your EV Promotion email which will be emailed to you 5-10 business days after you settle your eligible EV loan with Angle Auto Finance. The email will be sent to the email address provided in your finance application.

HOW DO I REDEEM MY EV PERKS VOUCHER?

You’ll need to find the voucher code emailed to you in your EV Promotion email. Then follow the instructions above to redeem the voucher.

I CAN’T FIND MY VOUCHER CODE, CAN I GET A NEW ONE?

Yes – to request a new code, please call Angle Auto Finance Customer Care on 1300 561 868 - Monday to Friday, 8.30am to 5.30pm.

IS THE CEFC DISCOUNT AVAILABLE FOR NOVATED LEASING?

The 0.70% rate discount is for customers funding via a consumer loan or commercial (goods) loan and excludes Novated Leases. A number of tax concessions are already available for Novated Lease funding of electric vehicles, which makes a Novated Lease a highly attractive funding option.

WHAT IS A GREEN MOTOR VEHICLE?

A Green Motor Vehicle is a Battery Electric Vehicle (BEV) or a Plug in Hybrid Electric Vehicle (PHEV).