Life doesn’t always follow the road map. We know that financial difficulty can sometimes be a result of unplanned life events like unemployment or reduced income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters.
Getting the right support is important and we're here to help you stay on track.
If you’ve hit some financial roadblocks, there are ways we can help clear the way.
Not sure if you qualify for financial support? If you’re struggling to make your repayments, it could be due to any number of reasons, including:
If you're experiencing any of these circumstances, please get in touch as soon as possible.
Based on your circumstances, we'll assess your eligibility for a customised payment arrangement, which may include the option to defer or reduce repayments for a period of time.
In order to determine the best path forward, we may require details about your income and expenses or we may ask for documents (like an employment termination letter or medical certificate) to support your claim.
Everyone's needs are different, so we take it on a case-by-case basis. Whatever your situation, we'll work with you to try and come up with a confidential plan that’s tailored to you.
Have you missed a payment or are you worried you can’t pay on time? Missed or late payments can incur additional charges like late fees and overdue interest.
The best thing you can do is contact us early. Get in touch via:
Phone: 1300 561 869 (Monday - Friday, 8:30am - 5:30pm AEST)
Or by filling the Financial Assistance Form online.
For immediate assistance, see our
Call 1300 561 869 Monday to Friday, 8:30AM – 5:30PM AEST
Call +61 2 9692 3638